Friday, October 17, 2008

Customer Satisfaction

So today started out great, me and Trish got that wonderful Trip next month to California booked for a great price. Well then something made me start worrying about the normal thing that people worry about....money! I have lots of bills that need paid, that I am trying to pay, but they are just so overwhelming. Did I make the right decision by scheduling this vacation when I am so in debt? I really can't answer that question. Bills still got paid and are still getting paid, its just that at times it seems so overwhelming and I was feeling pretty down about it today. Well then I got an email from the head honcho owner of the company I work for, he forwarded me an online satisfaction survey from one of my customers and copied my Boss on the email as well. It kind of made my day that one of my customer's would take time out of their day to let someone know that I am doing a good job. I am going to copy and paste what my customer said:

"10/17/2008: Tim (?) was our technician for this location (Southwest Louisiana Education and Referral) and he did an excellent job of communicating and facilitating communication between us and the customer. He was also very knowledgeable concerning his scope of work!Plus, Missy Mahmoud is the greatest dispatcher! She always if VERY attentive to our needs."

My customer didn't even have to add anything about me because the question had nothing to do with me, but he decided to squeeze in a nice comment about me anyway and it made me feel appreciated. I enjoy my job and work hard to make my customer's happy so it was very nice to get this email.

4 comments:

Diana Smith said...

Good deal and Good job!

Love ya!
Di

Trish said...

I always tell you good job in everything you do. But now I know that it's not just stuff you do here at home. You do a good job at work too. So, you know what? Good Job on Everything! You need a gold star!

Diana Smith said...

Trish you should be treating her to ice cream. At least that is what Julie wants when she does a good job ; )

Missy M said...

I like ice cream! LOL